When providing support to a mixed environment of TeamViewer and N-able Take Control installations it is necessary to have both Take Control viewer versions installed on any devices providing assistance. Two versions of the Take Control viewer are available and their usage depends on the version of Take Control deployed to the remote device TeamViewer or N-able. Take Control connections require two elements, a host module (deployed to the Windows or Mac computer via the Monitoring Agent after enabling Take Control for the device) and a Take Control viewer running on the device providing assistance.
